Marc Heriot

Above all, excellence.

Professional Summary

With a career-long commitment to exceeding customer expectations, I have empowered internal teams to deliver exceptional products and services. Specializing in technology solutions and process enhancements, I lead with both passion and integrity.

Work history

KPMG LLP | Associate Director, Workplace Innovation 

JUNE 2019 to APRIL 2023

SUMMARY: Led a team focused on enhancing digital efficiency across enterprise services for over 1,500 employees. Served as the Product Owner and Project Manager for ERP and CMS software. Duties included software design, implementation, vendor liaison, executive-level communication, and change management, underpinned by deep operational insight.

DUTIES: Performance manager for the team | Develop and deploy ERP solutions | Manage vendor relationships | Lead change management | Develop UX/UI improvements for existing software | Project and change manager | Communicate with executive leaders about team's mission, efforts, and successes. 

NOTEWORTHY: My team automated processes which saved the firm thousands of staff hours; Created and deployed a time management app for our 600+ Executive Assistants—providing the firm with deep employee metrics; Supported the Creative Services department transformation with improved software, metrics, and workflows.

KPMG LLP | Manager, National Design, Proposal, & Production Services

JANUARY 2010 to JUNE 2019

SUMMARY: Primarily a people leader, managed delivery of Creative Services to client-facing professionals with branded marketing materials and firm-issued correspondence. A member of the management team supporting on-site and virtual staff and customers across KPMG’s 100 offices nationally. 

NOTEWORTHTY: Key stakeholder for design and deployment of firmwide Digital Docket software; Led peer managers in special projects and organizational change; Managed print RFP’s and deployment.

Copiers Northwest | Operations Manager, Facilities Management

MAY 2007 to DECEMBER 2009

SUMMARY: Managed outsourced staffing and print operations at 12 contracted customer sites in greater Seattle. Supervised a staff of 30.

DUTIES: Hired and maintained staff for each facility | Established performance metrics and quality standards | Maintained customer accounts | Developed new lines of business. 

Bellevue College | Director, Publishing Services

AUGUST 1994 to JUNE 2005

SUMMARY: Responsible for the strategic direction of in-house creative services fulfilling the College’s communications needs through graphic design, editorial, and print services. Modernized the business and led the department’s digital transformation. 

NOTEWORTHY: Generated revenue and transformed a previously shuttered academic program into a thriving internal college business; Led a college-wide BPR (business process redesign); Increased efficiency by using RFP’s, competitive bids, vendor relationships, and contracting for core services. 

Skills highlights

The following is a summary of key workplace skills I have built and refined in my various roles I have enjoyed.  For further details on my competencies, please visit my Skills page.

Innovation

Operations management:

Visual Communications

Education, Training, Certifications

Education

Pacific School of Theology, Seattle, WA

Center for Creative Leadership

Certifications

Leading Inclusive Teams | PMI 2022

SAFe Agile Certification | 2020

Practical English and the Command of Words | 1994

Continuing Education

Continuous learning is my passion, and my CPE list is extensive. For a  full list of classes and books that have helped form my career please follow this link to my Continuing Education list.

My Book List

If you're interested in my non-fiction business interests, please follow this link to my recent reading list.

What others say about me

Eric Cawood:  Senior Director, Digital Nexus; KPMG LLP

Note: Eric was my most recent performance manager

Eric's experience with Marc 

Chris Moore: Executive Director, Creative Services; KPMG LLP

Note: Chris is the department leader, responsible for creative, marketing, and communication strategy

Chris' experience with Marc 


Nancy Estrada

Manger; National Design, Proposal, and Production Services; KPMG LLP

Note: Nancy was a peer manager when I first started at KPMG in 2010.


Nancy's experience with Marc

Additional references

Nancy Hall: Associate Director, Document Processing at KPMG LLP

Notes: Department leader and former boss who led reporting compliance team.


Kristian Erickson: Director of Communications (ret.)

Notes: Twenty-year Editor and Director of Publications (Mr. Erickson is in the Alaska time zone. Please E-Mail him in advance to arrange a call.)


Wendy Copeland: Manager, Organizational Data; KPMG LLP

Note:  A congenial and talented coworker on my most recent team


Contact information for references is available upon request.

Digital proficiency

Navigating the digital environment is one of my passions. Below I list of many of the programs in which I have spent a considerable amount of time over the past 20 years. I am a lifelong learner focused on growth.

Acrobat (Adobe)

Audacity

Camtasia (TechSmith)

ChatGPT

Creative Cloud (Adobe)

Confluence (Atlassian)

Excel (Microsoft)

Illustrator (Adobe)

InDesign (Adobe)

Jira (Atlassian)
Mac OS, iPadOS, iOS

Outlook (Microsoft)

Photoshop (Adobe)

Power Platform (Microsoft)

PowerPoint (Microsoft)

SharePoint 365 (Microsoft)

Visio (Microsoft)

Windows 10, 11

Word (Microsoft)

XD (Adobe)


Skill key

Very qualified Qualified Familiarity