Skills

• Interviewing and hiring: I have qualified and hired hundreds of employees. I enjoy evaluating candidates and finding the best fit for the position. I create rapport and authentic dialogue with candidates to help us both equally assess the opportunity.

• Hiring exceptional people: Hiring a good employee is not enough. I also follow State and Federal laws, reduce biases, and give everyone a fair chance to compete. I am proud of the talent I have hired, many of whom are still thriving and growing in their jobs.

• Performance management: Both at KPMG and the State, performance check-ins have been a key part of the employee experience. I love to celebrate and document employee successes, while encouraging a growth mindset.

• Team building: My dream job is to lead a team of engaged and contributing members. I have done so with excellence and earned the respect and pride of my employees.

• Engendering trust: In 2017, I took a course from the Steven Covey organization called “The Speed of Trust.” This course taught me how to apply trust principles, language, and practices within my teams. I still actively use these principles today and consider trust as essential for managing people.

• Personal development: When I joined Bellevue College, my boss said to me, “Marc, in five years I do not expect you to be where you are today.” He set an expectation for growth and promotion. Today, I have the same mindset for all of my hires.

• Mentoring and coaching: In the last 13 years I have had extensive training in how to best engage employees with their job and the company. A happy, engaged, growing, and recognized employee makes the company a better place.
  
  

• SAFe certification: I am certified by Scaled Agile in Leading SAFe. This helps me apply the Agile methodology to any organization’s portfolio management. It is a way of thinking that allows fast and flexible service delivery and improvement. 

• Budgeting and planning: I have led successful projects with careful planning and budgeting. I have also handled surprises that could affect the budget and delivery. I have learned that regular communication and transparency with stakeholders are key.

• Effective communications: I can communicate well with everyone in the organization. Executive leaders and employees have different information needs, but both need inclusion.

• Executive updates: I have experience and confidence in engaging senior leadership. I provide brief and regular updates on project statuses to support organizational change.

• Writing and branding: I have experience writing and designing newsletters, business communications, correspondence and training materials. I routinely take writing courses to improve my skills.

• Presentations and public speaking: I can speak publicly, train, and host in-person and virtual sessions. I use engaging visuals and involve participants without relying too much on PowerPoint.

• Web and SharePoint familiarity: My Workplace Innovation team maintained a customized SharePoint site  used as a resource and policy center for cross-functional teams of about 2,000 employees. We made it easy to navigate and user-friendly.

• Customer centricity: I start every design by first knowing my users and their needs, motivations, and behaviors. I use empathy maps, personas, and journey maps to understand their experiences. I also observe, interview, and survey them to get feedback and check my assumptions.

• MVP: I create minimum viable products, which are basic versions of my products or services that I can test and learn from my users. MVPs help me save time and resources by avoiding unwanted or unnecessary features. I use prototypes, experiments, and pilots to make and test my MVPs with real users and measure their results.

• Innovation mindset: I have a mindset that sees uncertainty, ambiguity, and failure as chances to learn and improve. I am curious, collaborative, and optimistic, and ready to challenge the status quo and explore new options. I am also iterative, meaning that I always test, learn, and improve my solutions based on user feedback and data.

SWOT Analysis: I use this tool to identify the strengths, weaknesses, opportunities, and threats in a project, process, or organization. This helps me prioritize actions and align resources to achieve the desired outcomes.

Business transformation: I have led and participated in several initiatives that involved changing software tools, processes, and methodologies to better serve customer needs and reduce costs. I use design thinking and agile principles to guide the transformation journey.

Minimum Viable Product: I believe in launching early and often, and focusing on delivering immediate value while building and maturing a solution. I use prototypes, experiments, and pilots to test and learn from users and measure the results.

Process mapping: I have extensive experience in mapping the as-is process and comparing it to the future state. This clearly shows the efficiencies gained along with potential savings. I use tools like flowcharts, diagrams, and value stream maps to visualize and communicate the process changes.

Change management: I know that the biggest challenge in process improvement is helping employees embrace and prepare for the change. I use strategies like testing, piloting, feedback loops, communication plans, and training programs to ensure a smooth transition and adoption.

• Purchasing: I am experienced in the RFP process, from sourcing to payment, using ERP tools that automated workflows, enforced policies, and reduced costs.

• Contract management: I managed contracts with vendors, customers, and partners for clients, using ERP tools that tracked deliverables, milestones, and obligations, and alerted me to any risks or issues.

• Commercially purchased ERP solutions: I have experience with "out of the box" tools from commercial vendors. My team customized and integrated these solutions with our internal clients' existing systems and data sources.

• Locally developed ERP solutions: My team designed and developed custom ERP solutions for internal clients, using low-code or no-code platforms that allowed us to customize existing solutions.  I also tested and deployed these solutions across our internal organization.

• UX/UI design experience: I created user-friendly and engaging interfaces for ERP applications, using tools such as Adobe XD. I also followed the best practices for wireframes, mockups, development, testing, and deployment in different environments.

I am passionate about delivering an exceptional customer experience. I always seek customer feedback to improve their satisfaction and loyalty. I use data to measure and monitor the quality and impact of the customer experience. I listen to complaints with empathy and resolve them quickly and effectively. I celebrate success with the teams that provide these experiences and recognize their contributions.

I have a career worth of experiences fostering cross-departmental collaboration and team-building between organizationally disconnected departments. I have successfully led and facilitated joint projects, initiatives, and events that enhanced communication, trust, and alignment between the departments. I have also leveraged my interpersonal and leadership skills to create a positive and productive work environment that encouraged innovation, creativity, and diversity. I have received recognition and appreciation from both department heads and staff for my efforts and results.

• I was originally trained in graphic design and continue to maintain my skills in the Adobe Creative Suite and enjoy creating top-notch professional communications.

• I am skilled with Microsoft 365, including Visio, SharePoint, and web building. I work to unlock the trick and secrets in the tools in order to help me and my team work more efficiently.

• Experience with multi-media creation with an emphasis on training. I regularly use Camtasia which is effective for building instructional videos. I am also familiar with Adobe Premiere, and Apple's Final Cut Pro.