Marc Heriot

KPMG LLP | Associate Director, Workplace Innovation 

JUNE 2019 to APRIL 2023

SUMMARY: Led a team focused on enhancing digital efficiency across enterprise services for over 1,500 employees. Served as the Product Owner and Project Manager for ERP and CMS software. Duties included software design, implementation, vendor liaison, executive-level communication, and change management, underpinned by deep operational insight.

DUTIES: Performance manager for the team | Develop and deploy ERP solutions | Manage vendor relationships | Lead change management | Develop UX/UI improvements for existing software | Project and change manager | Communicate with executive leaders about team's mission, efforts, and successes. 

NOTEWORTHY: My team automated processes which saved the firm thousands of staff hours; Created and deployed a time management app for our 600+ Executive Assistants—providing the firm with deep employee metrics; Supported the Creative Services department transformation with improved software, metrics, and workflows.

KPMG LLP | Manager, National Design, Proposal, & Production Services

JANUARY 2010 to JUNE 2019

SUMMARY: Primarily a people leader, managed delivery of Creative Services to client-facing professionals with branded marketing materials and firm-issued correspondence. A member of the management team supporting on-site and virtual staff and customers across KPMG’s 100 offices nationally. 

NOTEWORTHTY: Key stakeholder for design and deployment of firmwide Digital Docket software; Led peer managers in special projects and organizational change; Managed print RFP’s and deployment.

Copiers Northwest | Operations Manager, Facilities Management

MAY 2007 to DECEMBER 2009

SUMMARY: Managed outsourced staffing and print operations at 12 contracted customer sites in greater Seattle. Supervised a staff of 30.

DUTIES: Hired and maintained staff for each facility | Established performance metrics and quality standards | Maintained customer accounts | Developed new lines of business. 

Bellevue College | Director, Publishing Services

AUGUST 1994 to JUNE 2005

SUMMARY: Responsible for the strategic direction of in-house creative services fulfilling the College’s communications needs through graphic design, editorial, and print services. Modernized the business and led the department’s digital transformation. 

NOTEWORTHY: Generated revenue and transformed a previously shuttered academic program into a thriving internal college business; Led a college-wide BPR (business process redesign); Increased efficiency by using RFP’s, competitive bids, vendor relationships, and contracting for core services. 

The following is a summary of key workplace skills I have built and refined in my various roles I have enjoyed.  For further details on my competencies, please visit my Skills page.

Talent acquisition and leading high performing teams

• Interviewing

• Hiring exceptional people

• Performance management

• Team building

• Engendering trust

• Personal development

• Mentoring and coaching

Project management

• Scaled Agile Framework for Enterprises (SAFe)

• Budgeting and planning

• Effective communications 

• Executive updates

Communications

• Writing and branding

• Presentations and public speaking

• Web and SharePoint familiarity 

Innovation

• Design thinking with a focus on customer-centricity

• Innovation frameworks that drive process enhancements

• Led noteworthy initiatives fostering organizational creativity

Process improvement 

• SWOT Analysis

• Business transformation 

• Process mapping

• Minimum Viable Product (MVP) 

• Change Management

Enterprise Resource Planning (ERP) solutions

• Purchasing

• Contract management

• Commercially purchased and deployed software

• Locally developed solutions

• UX/UI design (including wireframes, mockups, Dev, QA and UAT environments)

Customer experience

• 20+ years in leading customer-centric teams

• Proficient in journey mapping , communications, and KPI tracking

• Tracking and resolving customer feedback

Operations management:

• Two decades of leadership in operational strategy within professional services.

• Managed facilities, procurement, and compliance with state and local regulations.

• Expertise in budget planning and cross-functional collaboration.

Visual Communications

• Graphic designer skilled in the Adobe Creative Suite and professional communications.

• Skilled with Microsoft 365, including Visio, SharePoint, and web building.

• Experience with multi-media creation with an emphasis on training.

Education

Pacific School of Theology, Seattle, WA

• Th. B. Bachelor of Theology

• Advanced non-degree course work

Center for Creative Leadership

• • Leading from the Middle

Certifications

Leading Inclusive Teams | PMI 2022

SAFe Agile Certification | 2020

Practical English and the Command of Words | 1994

Continuing Education

Continuous learning is my passion, and my CPE list is extensive. For a  full list of classes and books that have helped form my career please follow this link to my Continuing Education list.

My Book List

If you're interested in my non-fiction business interests, please follow this link to my recent reading list.

Eric Cawood:  Senior Director, Digital Nexus; KPMG LLP

Note: Eric was my most recent performance manager

Eric's experience with Marc 

Chris Moore: Executive Director, Creative Services; KPMG LLP

Note: Chris is the department leader, responsible for creative, marketing, and communication strategy

Chris' experience with Marc 

Nancy Estrada

Manger; National Design, Proposal, and Production Services; KPMG LLP

Note: Nancy was a peer manager when I first started at KPMG in 2010.

Nancy's experience with Marc

Nancy Hall: Associate Director, Document Processing at KPMG LLP

Notes: Department leader and former boss who led reporting compliance team.

Kristian Erickson: Director of Communications (ret.)

Notes: Twenty-year Editor and Director of Publications (Mr. Erickson is in the Alaska time zone. Please E-Mail him in advance to arrange a call.)

Wendy Copeland: Manager, Organizational Data; KPMG LLP

Note:  A congenial and talented coworker on my most recent team

Contact information for references is available upon request.

Navigating the digital environment is one of my passions. Below I list of many of the programs in which I have spent a considerable amount of time over the past 20 years. I am a lifelong learner focused on growth.

• Acrobat (Adobe)

• Audacity

• Camtasia (TechSmith)

• ChatGPT

• Creative Cloud (Adobe)

• Confluence (Atlassian)

• Excel (Microsoft)

• Illustrator (Adobe)

• InDesign (Adobe)

• Jira (Atlassian)
• Mac OS, iPadOS, iOS

• Outlook (Microsoft)

• Photoshop (Adobe)

• Power Platform (Microsoft)

• PowerPoint (Microsoft)

• SharePoint 365 (Microsoft)

• Visio (Microsoft)

• Windows 10, 11

• Word (Microsoft)

• XD (Adobe)

Skill key

• Very qualified • Qualified • Familiarity